Companie VIPSLT Customer Support Specialist
6 recenzii
Descrierea poziției vacante
Dyninno is a global group of companies operating in travel, fintech, and entertainment. With over 5,100 professionals across 20 countries, we build innovative products and services for customers around the world.
We are currently looking for a Customer Support Specialist to join our growing team in Chișinău.
This role is focused on post-sales customer support. You will assist customers with their existing bookings, including exchanges, refunds, cancellations, and other travel-related questions.
What will you do?
- Be the first point of contact for customer support requests
- Assist customers with exchanges, refunds, cancellations, and other booking-related inquiries
- Provide customers with accurate information about their trips and tickets
- Distribute requests to the appropriate customer support departments when needed
- Provide high-quality support to both customers and Sales Agents
- Handle customer inquiries via phone, email, and chat
- Ensure a positive customer experience and efficient resolution of requests
What are we looking for?
- English level B1 or higher
- Strong communication and interpersonal skills
- Customer-oriented approach and genuine desire to help people
- Ability to quickly learn, adapt, and apply new information
- Confident PC user
- Ability to multitask and work effectively under pressure
- Stress resistance and attention to detail
- Previous experience in customer support, travel, sales, or a call center is an advantage, but not mandatory
What we offer?
- Full-time employment
- Working schedule: 15:00–00:00
- Opportunity to work in an international company with a global team
- Professional training and onboarding
- Support from experienced colleagues and managers
- Opportunities for professional growth and career development
- A dynamic and friendly working environment
If you enjoy communicating with people, solving problems, and working in an international environment, we would be happy to meet you!
By submitting your application, you acknowledge that your personal data will be processed in accordance with our
Privacy Notice available here: https://dyninno.com/en/privacy-notice-moldova-its/
Despre companie
Welcome to Dyninno, a San Francisco-based group of companies that has been providing products and services in finance, travel, and entertainment across 50+ markets since 2004.
Dyninno has a robust presence in Chisinau, operating under Trevolution, Ecofinance, Multipass and Entertech brands, with 3 offices that employ over 1,000 people. At Dyninno, we turn bold ideas into smart solutions with cutting-edge tech and a fierce drive for innovation. Present in 20 countries, we create and promote our own products, always adapting to latest trends to set new global standards. We believe that growth potential is only as vast as one's ambition. That’s why we offer clear career paths, exciting cross-border projects, and the chance to collaborate with a diverse, results-driven group of professionals. Our global culture is rooted in entrepreneurial spirit, constant learning, and a human-centered approach, and we give our team all the support needed to thrive. We’re looking for fast thinkers, go-getters, and ambitious dreamers ready to leave their mark. Together, we will harness our passion and build a future full of possibilities!
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