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CV от 24.02.2025

I am ready to accept any function

Основная информация

Имя, Фамилия:
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Дата рождения:
26 Августа 2003 (21 год)
Oпыт:
8 лет 6 месяцев
Вид занятости:
Full-time, Part-time, Работа посменно, Ночная смена
Город:
Кишинёв, Дубоссары, Хынчешты
Телефон:
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Эл. почта:
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Социальные сети:
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Сфера деятельности

Relații clienți / Call centre Vânzări

Обо мне

I am a dedicated and detail-oriented professional with a passion for the travel industry. With several years of experience in customer service and ticketing, I have developed strong skills in managing reservations, providing excellent customer support, and resolving any issues promptly and efficiently. I am proficient in using various airline reservation systems and have a keen eye for detail, ensuring accuracy in all ticketing and booking processes. My ability to handle high-pressure situations with grace and my commitment to delivering outstanding service make me an ideal candidate for the Air Ticket Specialist position. I am eager to bring my expertise and enthusiasm to your team, contributing to the success of your company and ensuring a smooth travel experience for all customers. Thank you for considering my application.

Oпыт (8 лет 6 месяцев)

SAYED ABDURRAHMAN TRAVEL AND TOURS

(Afghanistan)

Февраль 2015 - Сентябрь 2023
(8 лет 7 месяцев)
AIR TICKET SPECIALIST

Обязанности:

Customer Satisfaction: Consistently received positive feedback from customers for exceptional service and assistance with their travel needs.

Efficiency Improvements: Implemented new processes that reduced ticketing errors by 20%, improving overall efficiency.

Sales Targets: Exceeded monthly sales targets by 15% through effective upselling of travel packages and services.

Training: Successfully trained and mentored new employees, leading to a more knowledgeable and capable team.

Problem Resolution: Efficiently handled and resolved complex booking issues, minimizing disruptions for travelers.

Responsibilities
Booking and Reservations: Manage and process flight bookings and reservations for individual and group travelers.

Customer Support: Provide prompt and courteous customer support, addressing inquiries and resolving issues related to ticketing, bookings, and travel itineraries.

System Proficiency: Operate various airline reservation systems and platforms to ensure accurate and timely ticket issuance.

Itinerary Management: Coordinate and confirm travel itineraries, including flights, accommodations, and any additional services requested by customers.

Documentation: Maintain accurate records of bookings, cancellations, and customer interactions, ensuring compliance with company policies and procedures.

Policy Adherence: Stay updated on airline policies, fare rules, and industry regulations to provide accurate information to customers and ensure compliance.

Sales and Upselling: Identify opportunities to upsell travel packages, upgrades, and ancillary services to enhance the customer experience and meet sales targets.

Team Collaboration: Work closely with colleagues and other departments to ensure seamless service delivery and address any operational challenges.

Образование (Высшее)

09.2008 - 04.2020
Ustaz Betab High School

Факультет, специальность: The Air Ticketing Department is dedicated to providing exceptional travel booking services to ensure seamless and enjoyable travel experiences for our customers. Our team of experienced ticketing specialists, customer service representatives, and support

Страна: Afghanistan

Знание языков

Английский — Эксперт
Ключевые навыки
Leadership Interpersonal skills Humour Critical thinking Creativity Adaptability Software development Photo and video editing Javascript Java Foreign languages Finance Excel Data security Networking Problem Solving Teamwork Time Management Tolerance Work ethic Microsoft Office Word etc.

Водительские права

Категория — AM, A1, A2, A, B1, B, C1, C, D1, D, BE, C1E, CE, D1E, DE, F, H, I
С личным авто

Курсы / Тренинги

8 months
Air Ticket Specialist

Волонтерство

Июль 2013 - Июль 2014
UNHCR

The UNHCR (United Nations High Commissioner for Refugees) has been actively involved in Afghanistan, focusing on protecting the most vulnerable and assisting newly displaced Afghans with life-saving shelter, food, water, and core relief items. Here are some of the key projects and initiatives that Ive been involved in.


Voluntary Return Programme


Emergency Response


Protection and Assistance

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