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CV от 28.05.2024

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Договорная

Основная информация

Имя, Фамилия:
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Дата рождения:
30 Августа 1991 (34 года)
Oпыт:
8 лет 2 месяца
Вид занятости:
Full-time, Part-time
Город:
Кишинёв
Телефон:
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Эл. почта:
*доступно в Premium от 3-х месяцев и VIP
Социальные сети:
*доступно в Premium от 3-х месяцев и VIP

Сфера деятельности

Relații clienți / Call centre Top Management / Administrare

Обо мне

I am a progressive person who strongly believes that adopting new technologies, skills, and an open mindset are crucial in today's world for building a better future. This vision guides me in achieving my personal and professional goals, constantly seeking to learn and develop in technological and innovative fields to make positive contributions to society and the workplace.

Oпыт (8 лет 2 месяца )

Orange Moldova

(Кишинёв)

Июль 2018 - Октябрь 2022
(4 года 3 месяца )
TECHNICAL SUPPORT EXPERT

Обязанности:

The Technical Support Expert plays a vital role in ensuring exceptional customer experiences and resolving technical issues effectively. Responsibilities of this role include:

Receiving calls from customers, identifying needs, and investigating technical issues to provide troubleshooting support promptly.
Analyzing and optimizing services used by customers to enhance their satisfaction and experience.
Offering technical assistance in diagnosing malfunctions related to services and devices, including remote support for DOCSIS & FTTH equipment.
Guiding users through diagnostic and troubleshooting processes, ensuring clarity and understanding.
Collaborating with colleagues to research and resolve complex technical problems.
Promoting products, services, and the company's image in customer communications.
Providing clear operating instructions and references to users.
Assisting customers with mobile, landline, and TV devices.
Responding to customer queries promptly and accurately via phone.
In addition to these responsibilities, the Technical Support Expert may also:

Conduct customer satisfaction surveys and gather feedback.
Maintain accurate records of interactions and transactions.
Participate in training sessions for ongoing development.
Contribute to the development of customer service strategies.
The Technical Support Expert's expertise is crucial in maintaining customer satisfaction, resolving technical challenges, and contributing to the company's success
Orange Moldova

(Кишинёв)

Июнь 2018 - Июль 2018
(1 месяц )
CUSTOMER SUPPORT SPECIALIST

Обязанности:

Collaborate with other departments, such as sales or technical teams, to resolve complex customer issues and improve overall service quality.
Conduct customer satisfaction surveys and gather feedback to enhance service delivery and customer experience.
Maintain accurate records of customer interactions, transactions, and feedback for continuous improvement.
Stay updated on company policies, products, and services to provide accurate information and support to customers.
Handle escalated customer issues with professionalism, empathy, and effective problem-solving skills.
Participate in training sessions to enhance product knowledge, customer service skills, and teamwork abilities.
Assist in developing and implementing customer service strategies aimed at improving overall customer satisfaction and loyalty.
Interact with customers via phone, face-to-face, email, or chat to handle complaints, process orders, and provide information about products and services.
Identify customer needs, help customers use specific features, and provide tailored solutions to enhance their experience.
Respond to customer queries promptly, accurately, and courteously via phone or other communication channels.
Follow up with customers to ensure their technical issues are resolved and their needs are met satisfactorily.
Share customer feedback, feature requests, and effective workarounds with team members to improve service delivery.
Promote products, services, and the company's image by effectively communicating with customers and highlighting key benefits.
Explain operating instructions and provide guidance to users on accessing self-care services for their convenience and satisfaction.
JWORLD MOLDOVA

(Кишинёв)

Сентябрь 2016 - Февраль 2018
(1 год 5 месяцев)
DIGITAL GAMES DEVELOPER

Обязанности:

Video game developers, also known as game developers, are responsible for designing and developing video games across various platforms such as PC, consoles, and mobile applications. Their tasks include:

Designing and developing mobile games using Unity3D.
Editing 3D objects using Maya & Blender software.
Collaborating with the design team to brainstorm and discuss game concepts.
Contributing to the overall game concept, storyline, and gameplay mechanics.
Generating game scripts, storyboards, and game specifications.
Translating design ideas into functional game code, including coding the base engine of the game.
Working on character design, level design, animation, and unit testing.
Contributing to audio design and implementing sound effects.
Creating game milestones, checkpoints, and designing expansion packs.
Troubleshooting code, fixing bugs, and optimizing game performance.
Implementing in-game purchases and monetization features.
Adapting games for Android and iOS platforms, ensuring compatibility and performance optimization.
EXPERT-ONLINE SRL

(Кишинёв)

Ноябрь 2013 - Ноябрь 2015
(2 года )
ONLINE SALES CHANNEL MANAGER

Обязанности:

Online sales channel managers are responsible for defining and managing sales programs for e-commerce platforms, including goods sold via email, internet, and social media channels. Their duties include:

Adding products to the website, including product description, image editing, and adding technical specifications.
Monitoring activities of competitors in the same sector offering similar products and services in the online environment.
Negotiating and creating special offers for customers to drive sales and improve customer satisfaction.
Creating and maintaining AdWords promotion campaigns, implementing SEO strategies, and conducting website analyses to improve online visibility and traffic.
Promoting the brand and company image on social media platforms like Facebook to engage customers and increase brand awareness.
Developing digital marketing strategies for both leisure and business purposes, including website creation and management, and utilizing mobile technology and social networking platforms.
Managing the sale of products, issuing accounts for payment, invoices, and conducting checks for financial transactions.
Installing hardware and software for online sales channels and providing maintenance support to ensure smooth operations.
Overall, online sales channel managers play a vital role in driving online sales growth, optimizing digital marketing strategies, and enhancing the online shopping experience for customers.
STARNET INTERNET PROVIDER

(Кишинёв)

Февраль 2012 - Июль 2012
(5 месяцев)
CUSTOMER SUPPORT SPECIALIST

Обязанности:

My main role as a Customer Interaction Specialist is to ensure customer satisfaction and enhance the overall customer experience. My responsibilities include:

Interacting with customers to handle complaints, process orders, and provide detailed information about the company's products and services. This interaction can be conducted via phone, face-to-face meetings, email, or chat, depending on the customer's preference.
Identifying customer needs and assisting them in utilizing specific features of products or services effectively.
Responding promptly and accurately to customer queries and concerns via phone, providing comprehensive solutions and information.
Following up with customers to ensure that any technical issues or challenges they faced have been resolved satisfactorily.
Collaborating with team members to share feature requests and effective workarounds based on customer feedback and experiences.
Actively promoting the company's products, services, and brand image during interactions with customers, fostering positive relationships and enhancing customer loyalty.
Explaining to users the instructions for accessing self-care services, ensuring they have the necessary resources and knowledge to utilize these services independently.
Overall, my work as a Customer Interaction Specialist is crucial in maintaining high levels of customer satisfaction, resolving issues efficiently, and positively representing the company to customers.

Образование (Высшее)

09.2011 - 06.2014
Perspectiva-INT University

Факультет, специальность: BUSINESS AND MANAGEMENT

Город: Кишинёв

09.2007 - 05.2011
Polytechnic College Chisinau

Факультет, специальность: Information Systems

Город: Кишинёв

Знание языков

Румынский — Родной
Русский — Родной
Английский — Начинающий
Ключевые навыки
Windows MacOS Adobe Photoshot Network LAN WAN TCP IP Wordpress Joomla Opencart Magent Copywriting CRM Excel Securitatea datelor SEO/SEM marketing Abilități interpersonale Adaptabilitate Comunicare Creativitate Etica în muncă Învățare continuă Lucru în echipa Soluționarea problemelor Time Management Toleranță

Водительские права

Категория — AM, B1, B

Курсы / Тренинги

2018 - 2022, annual course
Communication and writing skills
2018 - 2022, annual course
Client orientation and satisfaction
2018 - 2022, annual course
Sales techniques
2018 - 2022, annual course
IT Security
2018 - 2022, annual course
Leadership
2018 - 2022, annual course
Anticorruption Policy
2018 - 2022, annual course
Protection of personal data
2018 - 2022, annual course
Time Management
2018 - 2022, annual course
Feedback & Coaching
2018 - 2022, annual course
Have the courage to give feedback
2018 - 2022, annual course
Communication and virtual meetings
2018 - 2022, annual course
Code of ethics in the Company
2018 - 2022, annual course
Effective Communication & Stress Management
2018 - 2022, annual course
Stress & conflict Management
2018 - 2022, annual course
Communication on the phone
2018 - 2022, annual course
Quality Management System – ISO 9001
2018 - 2022, annual course
Information Security Management System – ISO 27001
2018 - 2022, annual course
Occupational Health and Safety Management System – ISO 18001
2018 - 2022, annual course
Telephone sales
2015, 1 week
Technologies for successful retail sales

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