Резюме от 09.04.2024
Sunt gata să accept orice funcție
Основная информация
Имя, Фамилия:
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Дата рождения:
31 Октября 1996 (27 лет)
Oпыт:
7 лет 10 месяцев
Вид занятости:
Full-time
Город:
Кишинёв
Телефон:
*доступно в Premium от 3-х месяцев и VIP
Эл. почта:
*доступно в Premium от 3-х месяцев и VIP
Социальные сети:
*доступно в Premium от 3-х месяцев и VIP
Сфера деятельности
Transport / Distribuție
Vânzări
Oпыт (7 лет 10 месяцев)
Stuwarooij
(Netherlands)
Октябрь 2023 -
Март 2024
(5 месяцев)
Order Picker
Eschaton Group SRL
(Кишинёв)
Ноябрь 2022 -
Сентябрь 2023
(10 месяцев)
Sales Director
Обязанности:
• Owning and hitting/exceeding annual sales targets within assigned territory and accounts• Developing and executing strategic plan to achieve sales targets and expand our customer base
• Building and maintaining strong, long-lasting customer relationships
Sligro Food Group
(Netherlands)
Май 2022 -
Ноябрь 2022
(6 месяцев)
Expeditiemedewerker
Обязанности:
Checking collected products for numbers and quality. Sorting,placing on route and scanning the (fresh) products that came in
at night. Compiling and preparing the orders on route and
customer. Moving the orders to the correct route. Identifying
possible deviations and taking the correct follow-up actions.
Transferring valuable orders to the driver using a pocket
computer.
Agora Personal GmbH
(Germany)
Ноябрь 2021 -
Май 2022
(6 месяцев)
Logistics worker (Lagermitarbeiter Wareneingang)
Обязанности:
• Consistently met my short and long-term targets.• Proactively participated in meetings and helped create new practices.
• Pitched ideas on how to improve performance and efficiency.
• Helped management to identify work flow issues and find solutions
"Moldcell" S.A
(Кишинёв)
Июнь 2019 -
Октябрь 2021
(2 года 4 месяца )
Quality Assurance Specialist
Обязанности:
Administrative activity:- Analysis and resolution of addresses / complaints from
customers;
- Analysis and processing of porting requests;
- Analysis of feedbacks / complaints related to retention;
- Evaluation of agents' performance;
- Analysis of customers with a high degree of churn and
reporting;
- Elaboration and performance of specialized trainings;
- Processing and examination of general requests, complaints
and suggestions;
- Analysis of feedbacks from the NPS platform;
- Identifying innovative ideas and simplifying processes
Positions held by me within the Moldcell company:
Customer Insights Assistant
Customer Insights Specialist
Quality Assurance Assistant
Quality Assurance Specialist
''HR-Consulting'' S.R.L.
(Кишинёв)
Октябрь 2018 -
Июнь 2019
(8 месяцев)
Customer Support Representative
Обязанности:
Providing the highest quality services to customers / potentials clients of Î.M. Moldcell S.A. by providing the assistance of specialty, resolving complaints, grievances and requests customers. Achieving the company's image through telephone interaction.GPG Consulting
(Кишинёв)
Февраль 2016 -
Сентябрь 2018
(2 года 7 месяцев)
Data entry, validation and processing operator
Обязанности:
Receiving calls from customers; registration of damaged requirements; completing the database; receiving, examining and resolving questions received from the client, conducting opinion polls, approving contracts in the database, registering letters in the database received via the company's e-mail, scanning and archiving contracts & serving chat.Образование (Среднее специальное)
09.2012 - 06.2016
Centrul de Excelenta in Energetica si Electronica
Факультет, специальность: Electromecanica
Город: Кишинёв
Знание языков
Украинский — Начинающий
Английский — Эксперт
Румынский — Родной
Русский — Эксперт
Польский — Начинающий
Итальянский — Начинающий
Ключевые навыки
Adaptabilitate
Abilități interpersonale
Statistică
Excel
Limbi străine
Analiza datelor
CRM
Reziliență
Lucru în echipa
Leadership
Învățare continuă
Gândire critică
Etica în muncă
Empatie
Creativitate
Comunicare
Rezistență la frustrare
Soluționarea problemelor
Time Management
Umor
Хобби
Writer
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