Operations Specialist - FULLY REMOTE
Обязанности:
- Handling 5 dry vans daily in the average.
- Analyzed freight market zones to identify new opportunities that enriched our general RPM and to ensure customers strong willingness to maintain our collaboration.
- Maintained pleasant relations with all drivers in order to assure their empathy which caused a best attitude in on time pick ups & deliveries. Kept up to date all information from the loads in order to enrich our statistical data based on RPM, Market Areas, Fuel per Mile and deadheads.
- Perpetuated worthy relationships with my all work colleagues as well as ex co-workers, which overall ensured excellent knowledge of market conditions as well as increased the efficiency of day-to-day work.
- Maintained good relations with brokers from such companies as Fortus, Molo Solutions, Flock Freight and Velocity Logistics which in the end ensured an average of 2 loads per week. Building the right lanes based on the driver's individual experience, which caused an increased milage per day for new drivers in special and an improved weekly gross due to their increased efficiency.
- Ensured obtaining of the additional payments that appeared on a load, such as detention/layover, extra stops, TONU, lumper and rescheduling fee in some cases, which occasionally brokers avoid to pay.
- Used all company online resources such as brokers contacts from the previous lanes, other brokers load board as well as popular load boards - DAT, TruckStop and 123Loadboard.
- Connected all my drivers in a single chat to keep an easier overview on their statuses as well as on time updates with all the brokers, that generated valuable feedbacks by all brokers. Continuously checking brokers MC# or FF# in order to avoid any further issues regarding load payments.
