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Резюме от 09.09.2023

Sunt gata să accept orice funcție

30 000 лей

Основная информация

Имя, Фамилия:
*доступно в Premium от 3-х месяцев и VIP
Дата рождения:
16 Августа 1989 (34 года)
Oпыт:
13 лет 2 месяца
Вид занятости:
Full-time, Part-time
Город:
Кишинёв
Телефон:
*доступно в Premium от 3-х месяцев и VIP
Эл. почта:
*доступно в Premium от 3-х месяцев и VIP
Социальные сети:
*доступно в Premium от 3-х месяцев и VIP

Сфера деятельности

Limbi străine / Traduceri Marketing / Publicitate / PR MLM / Vânzări directe / Marketing de rețea Relații clienți / Call centre Vânzări

Обо мне

I am an accomplished Customer Support Specialist with extensive management experience, seeking a Senior Support / Product Manager role.

With over 6 years of experience in customer support, I possess exceptional verbal and written communication skills that enable me to effectively interact with customers, colleagues, and stakeholders at all levels.

As a hardworking and responsible manager, I am committed to continuous learning and self-improvement to enhance my professional skills.

Oпыт (13 лет 2 месяца )

IG Team

(United States)

Май 2023 - Август 2023
(3 месяца )
Logistics Coordinator

Обязанности:

• Conducted in-depth analysis of the truck freight market
• Initiated contact with brokers to skillfully negotiate rates for prospective cargo assignments
• Efficiently oversaw the coordination of multiple drivers concurrently
• Demonstrated adeptness in promptly addressing and resolving any issues that arose
• Effectively communicated inquiries and concerns to the shipper and receiver departments
• Advocated for detention pay as needed.
Baeldung

(Romania)

Июнь 2021 - Февраль 2023
(1 год 8 месяцев)
Partnerships Manager

Обязанности:

• Developed and maintained successful partnerships with sponsors to ensure long-term business relationships.
• Coordinated the delivery of various services to partners, including Google Ads campaigns, email marketing, partner articles, and native product integration.
• Created and managed marketing documentation, ensuring that all materials were up-to-date and consistent with the company's brand and messaging.
• Designed customized reports to provide partners with relevant and useful data on their campaigns and initiatives.
• Successfully managed the launch of new courses on the company website, ensuring a seamless user experience and driving increased engagement.
• Provided leadership and guidance to a team of three partner area assistants, delegating tasks and ensuring that all team members were aligned with the company's goals and objectives.
Baeldung

(Romania)

Август 2019 - Февраль 2023
(3 года 6 месяцев)
Course Support Agent

Обязанности:

• Managed a range of student requests, including email inquiries, course upgrades, cancellations, and chat-based interactions
• Contributed to the planning and execution of activities related to the successful launch of new courses
• Delivered exceptional customer support by demonstrating strong attention to detail, problem-solving skills, and commitment to customer satisfaction
• Played a key role in contributing to the growth and success of the organization.
Strategic Marketer

(United States)

Апрель 2019 - Октябрь 2021
(2 года 6 месяцев)
Marketing Senior Assistant / Video Editor

Обязанности:

• Produced and managed marketing webinars using GTW, from lead generation to recording and conversion.
• Edited videos using Camtasia for both marketing and administrative purposes.
• Managed content on WordPress, including proofreading, editing, and publishing materials online.
• Developed and edited video tutorials for the internal knowledge base, ensuring that materials were clear, concise, and effective.
• Authored articles on a range of digital marketing topics, contributing to the company's thought leadership and positioning in the market.
• Conducted manual and automated transcription of videos for marketing purposes, ensuring that all content was accurately captured and easily accessible.
• Analyzed and evaluated marketing strategies from videos, identifying areas for improvement
Strategic Marketer

(United States)

Февраль 2018 - Май 2019
(1 год 3 месяца )
L1/L2 Technical / Customer Care Support

Обязанности:

• Managed and escalated technical support tickets for assigned SaaS products using Zendesk, ensuring timely and effective resolution of issues.
• Handled incoming calls from clients, including technical support, sales inquiries, cancellation requests, and general customer care.
• Conducted one-on-one online support sessions with clients using various platforms such as Zoom, Skype, Join.me, and Team Viewer, providing personalized support and guidance.
• Conducted retention calls for existing clients, building strong relationships and ensuring continued customer satisfaction.
• Contributed to the development of the product's knowledge base by creating tutorial videos, enabling customers to easily access relevant information and improving their overall experience.
• Coached new company employees, providing guidance and training to ensure they were equipped with the skills and knowledge needed to excel in their roles.
MarkUBiz

(United States)

Январь 2015 - Ноябрь 2017
(2 года 10 месяцев)
Technical Support / Marketing Assistant / Reputation Manager

Обязанности:

• Conducted website live audits within WP, including testing for broken links, opt-in forms, and plug-ins.Ensured a smooth and seamless user experience for visitors to the website.
• Managed domains across various registrars such as Enom, GoDaddy, Network Solutions, Wix, and Bluehost. Transferred domains between registrars, updated contact information, and adjusted domain renewals, ensuring smooth domain management and maintenance.
• Contributed to the organization's social media marketing efforts, creating posts for Facebook, Google+, Pinterest, and other platforms to engage with customers and promote the brand.
• Conducted online directory phone verifications with customers, ensuring that business information was accurate and up-to-date across various online platforms.
Local Child Care Marketing

(United States)

Декабрь 2013 - Февраль 2015
(1 год 2 месяца )
Web research specialist / Virtual Assistant

Обязанности:

• Set up customers for call tracking using Call Tracking Metrics: purchased tracking numbers; set up plug-ins on websites; tested tracking numbers
• Created video tutorials for clients/team members using Jing, Screencast-O-Masc
• Created marketing Gmails for customers
• Created turnover letters and hand-off forms for customers; gathered login information, files, docs, and images; provided website backups
• SEO optimized newly created Youtube channels for customers: added tags; added keywords to channels; adjusted location and video upload defaults
• Performed online directories phone verifications with customers: scheduled verifications; communicated with customers; completed verifications for directories such as Apple Maps, Bing Maps, Google My Business, Express Update, Yelp, Yellowpages, Yellow bot, etc.
• Performed miscellaneous support help: updated tracking sheets inside corporate folders; called customers about email/domain/website issues

Образование (Среднее)

09.2008 - 06.2013
IRIM

Профиль: Foreign Languages

Город: Кишинёв

Знание языков

Румынский — Начинающий
Английский — Эксперт
Русский — Эксперт
Ключевые навыки
Interpersonal skills Humour Empathy Critical thinking Leadership Continous learning Communication Assertiveness Adaptability SEO/SEM marketing CRM Excel Foreign languages Javascript Photo and video editing Project Management Problem Solving Teamwork Time Management Tolerance Work ethic Microsoft Office Voice over Customer Care Skills Managing Skills Teamwork Time Management Google Docs Google Sheets Google Analytics Canva Camtasia Advanced Windows Microsoft Office Web content management Intermediate WordPress Basic HTML/CSS/JS Domain management Email management Reputation management Basic Photoshop

Водительские права

Категория — B

Курсы / Тренинги

2019, 4 months
HTML / CSS

Хобби

Traveling

Hiking

Board Games

Texas Hold'em Poker

Reading

Playing Guitar

Voice Over

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