Сфера деятельности
Construcții / Reparații / Instalații
Relații clienți / Call centre
Обо мне
Hello,
I live in Istanbul currently but my wife is from Moldova and we are thinking of moving there and that is why I am looking for a new job from there. My native language is Turkish and also I have an advanced level of English but I am willing to learn your language too.
Highly motivated export representative with six years of experience in sales support, sales operations, and customer care roles. Proficient in handling all aspects of export activities, from document preparation to shipment organization. Resourceful in understanding customer needs, generating quotations, and managing relationships among customers, distributors, and intercompany. Well-versed in international payment methods like Letters of Credit and adept in navigating export regulations.
Oпыт
Habasit Turkey
(Turkey)
Март 2022 -
Настоящее время
Export Customer Care Representative - Full Time
Обязанности:
• Responding promptly to customers’ inquiries or complaints and provides updates until resolved. Follows
up to ensure customer satisfaction.
• Processing quotations and orders accurately and timely according to customer’s demand.
• Processing expedited orders and communicates with Production and Shipping to effectively meet
customers’ needs.
• Handling requests from the Sales Department and Distributors.
• Coordinating transportation delivery activities.
• Planning transport routes by carrying out a detailed study of cost-effective trade routes.
• Handling all export shipments, including preparing all the necessary documents: commercial invoice,
packing lists, certificate of conformity, and etc. to ensure that they are in compliance with customs rules, regulations and incoterms.
• Reviewing the documents involved in export process for payment submission.
Portakal Plastik Üretim Pazarlama A.Ş
(Turkey)
Март 2021 -
Март 2022
(1 год )
Export Sales Support and Operation Specialist - Full Time
Обязанности:
• Keeping track of customer orders received and communicating.
• Supporting sales team.
• Responsible for all export activities.
• Fair participation
Emas Elektroteknik Makina San. ve Tic. A.Ş.
(Turkey)
Февраль 2019 -
Октябрь 2020
(1 год 8 месяцев)
Emas Elektroteknik Makina San. ve Tic. A.Ş.
Обязанности:
• Preparation and follow-up of all documents related to export transactions for the International Sales staff
and International agents, answer phones and emails.
• Administer sales contracts for international sales to include; reading the contract for accuracy.
• Maintain customer satisfaction by establishing rapport.
• Organizing all export operation processes and preparing weekly sales report.
• Fair participation.
Cebeci İç ve Dış Ticaret
(Turkey)
Апрель 2015 -
Май 2016
(1 год 1 месяц )
Export Assistant - Full Time
Обязанности:
• Learning the basic export rules and operation,
organizing export documents and follow-up.
Esen Ofset Matbaacılık A.Ş
(Turkey)
Июнь 2012 -
Июль 2012
(1 месяц )
Esen Ofset Matbaacılık A.Ş
(Turkey)
Сентябрь 2010 -
Август 2011
(11 месяцев)
Образование (Неоконченное высшее)
02.2023 - Настоящее время
Okan University
Факультет, специальность: MBA
Страна: Turkey
Halic University
Профиль: Faculty of Management - Political Science and International Relations (75% scholarship)
Страна: Turkey
Kocaeli University - Associate's degree
Факультет, специальность: Foreign Trade
Страна: Turkey
Знание языков
Английский — Эксперт
Турецкий — Эксперт
Немецкий — Начинающий
Ключевые навыки
Ability to learn quickly
Ability to solve problems effectively
Communication skills
Documentation skills / record keeping
Empathy
Enthusiasm
Excel
General business knowledge
Listening skills
Motivation
Outlook
Social media / digital communication
Teamwork
Word
Сертификаты
Ноябрь 2022 - Ноябрь 2022
Ноябрь 2022 - Ноябрь 2022
İMMİB Akademi
Export Payment Methods
Udemy
Master Communication with Customers using Business English
English Time Language School
ENGLISH B2
Январь 2022 - Январь 2022
BTK Akademi
Effective Communication Strategies
