We are seeking a Retention Manager to join our dynamic team as a valued member. As a Retention Manager, you will play a pivotal role in nurturing and retaining our existing customer base while driving sustained growth and profitability. If you are a highly motivated individual with a passion for customer relationship management and a proven track record of driving successful retention strategies, we invite you to join our team and make a significant impact on our company's growth trajectory.

HOW YOU WILL MAKE AN IMPACT

• Creating visually appealing emails for trigger campaigns aimed at retaining existing customers.
• Overseeing all aspects of trigger campaigns, from conceptualization to execution. This includes brainstorming campaign ideas, developing strategies, implementing campaign workflows, and making necessary adjustments based on performance metrics and feedback.
• Configuring bonuses to encourage customer retention. This involves determining the type and value of bonuses, setting up bonus structures, and monitoring bonus utilization.
• Developing comprehensive campaign plans focused on reactivation, enhancing player performance, and other retention objectives.
• Implementing gamification elements to enhance customer engagement and loyalty. This involves configuring and managing mini-games, and tournaments within the gaming platform.
• Conducting primary analysis of promo campaigns and their effectiveness.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You'll have to have at least 1 year of experience in the iGaming field and be knowledgeable about the best retention practices;
• We will expect you to possess a great deal of information about how to use different communication channels;
• Your technical skills must be at an advanced level;
• Your English level needs to be intermediate or higher;
• We will count on your understanding and insights about the process of user segmentation and content personalization.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)