We're seeking junior or manager level specialists to join our team on a full-time, shift-based schedule. You'll be responsible for handling customer inquiries, providing basic information about company products and services, and ensuring our customers are satisfied with our business and technical services, bringing a positive representation of the company into the forefront to promote Adtelligent as a brand.

REQUIREMENTS:

• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and business communication techniques.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office, Browsers’ basics, and other default internet of things skills.
• Ability to work flexible hours and shifts.
• Extremely proactive, organized, responsible.

Education and Experience:

• Middle/High school diploma or equivalent.
• Some college education or relevant experience in customer service is preferred but not required.
• Professional experience on a relevant position (Customer Support in IT sphere, Account manager, Pre-Sales manager) is preferred but not required.
• Experience using customer service software, such as LiveAgent, Intercom, Zendesk, Freshdesk or HubSpot is a plus.
• Understanding of the online or offline advertising market is a plus.
• Experience using Advertising platforms, such as Google Ads, Microsoft Ads, Facebook Ads is a plus.
  

Responsibilities:

• Respond to customer inquiries via chats, emails, and incoming tickets in a timely and professional manner.
• Immediately react to customers’ inquiries and decrease the response time to minimum.
• Provide solutions to customer issues and ensure customer satisfaction.
• Solve business and technical issues (in collaboration with technical team).
• Escalate customer issues to the appropriate departments as needed.
• Collaborate with the team to continuously improve customer service processes and procedures.
• Maintain accurate and up-to-date customer records in CRM.
• Develop and expand product knowledge and be aware of recent market trends.
• Create and maintain the relevance of user documentation including how-to guides, user manuals, instructions, and FAQs.
• Be engaged into continuous self-education and cross-learning.

To Apply:

• If you're interested in joining our team as a Customer Support Specialist, please submit your resume and a cover letter outlining why you'd be a good fit for this role. We look forward to hearing from you!

We Offer:

• Friendly atmosphere and goal-oriented colleagues
• Flexible schedule to work remotely and in our comfortable coworking space in Chișinău
• Corporative hardware for work
• Paid lunch Paid vacation (28 working days per year) and sick leave (5 days per year with 100% compensation)
• Education bonuses
• Corporate English language courses
• Medical insurance
• Participation in corporate parties, both online and offline
• Psychological and mental health support
• Pleasant corporate gifts
• Company support during significant life events