A New York-based online tutoring company, BetterWay Tutors, specializing in math and English tutoring for Russian-speaking American families, is seeking a dedicated and results-driven sales and customer relationship representativeto join our team. Our clients are primarily recent arrivals to the U.S. who need academic support for their children. This is a fully remote role with high earning potential for a motivated and skilled professional.

Key Responsibilities:

•  Lead Management & Conversion: Respond immediately to inbound leads and nurture them to ensure a high conversion rate (20−30%). Proactively follow up with leads and provide personalized solutions that align with their child’s academic goals.
•  Client Relationships & Customer Service: Build and maintain strong relationships with prospects and clients by offering ongoing support and ensuring satisfaction. Manage incoming customer inquiries via SMS, emails, and other platforms to deliver top-notch customer experiences.
•  Consultative Sales Approach: Understand the unique needs of potential students and recommend tailored tutoring solutions. Provide all necessary information to help families make informed decisions.
•  Sales & Customer Nurturing Goals: Meet and exceed monthly sales targets while ensuring high customer satisfaction. Consistently follow up with prospects to maintain interest and trust.
•  Business Knowledge & Growth: Gain a thorough understanding of the U.S. education system and our tutoring services to provide expert advice to families. Continuously learn and improve to ensure we maintain our high standards as both a tutoring service and a trusted educational consultant.
•  Team Collaboration: Collaborate with the team to enhance processes, share insights, and contribute to a supportive, high-energy work environment.

Requirements:

•  Fluency in Russian and English (Ukrainian is a plus).
•  Previous sales experience is required. Experience in educational services is highly desirable.
•  Strong customer service skills with a passion for building long-term client relationships.
•  Ability to work independently and manage multiple tasks effectively in a fully remote environment. 
•  Comfortable working in Eastern European time zone (9 PM to 4 AM, aligning with U.S. afternoon/evening hours).
•  Proactive and results-oriented mindset with excellent communication and problem-solving skills.

Why Join Us:

•  Remote Work with High Earning Potential: Enjoy the flexibility of working remotely while earning competitive commissions.
•  Comprehensive Training Provided: Receive training from our team to develop a deep understanding of our services and the U.S. education system.
•  Opportunities for Continuous Learning: Learn about the U.S. educational system to enhance your expertise and provide the best solutions for our clients.
•  Supportive & Collaborative Team Environment: Work in a high-energy, growth-oriented culture that values your contributions.
•  Meaningful & Rewarding Work: Make a real difference by helping families navigate the U.S. education system and supporting their children’s academic success.
•  Sell Through Caring: Our approach is consultative, focusing on genuinely understanding and addressing the needs of families while maintaining our high standards.
•  Opportunities for Growth: All promotions are made from within, offering dedicated employees the chance to advance and build a long-term career with us.

If you’re a motivated sales and customer relationship professional with a positive attitude, a passion for helping people, and a drive for success, we’d love to hear from you!