We are looking for ambitious Customer Care Specialists to join our team! 
A bit about the role: Customer Care Specialists typically work by ticketing system (Helpdesk) addressing questions and resolving complaints raised by clients. The reason for the interaction is not always an existing problem. Sometimes it’s simply a matter of helping to get the right solution and assist with service functionality.
 
If you're an entry-level applicant, seeking a job with real-world impact and opportunities to grow, this is a great place to start! The customer service position provides amazing opportunities for career growth in the IT sphere for talented specialists. Working in this position develops a huge amount of soft and technical skills.
 
You will:

• Handle customer issues and offer quality service to them via multiple channels (e.g. emails, ticketing system); 
• Use available resources (tech documentation, guides, wiki, etc.) to investigate and  resolve issues; 
• Timely escalate issues to corresponding teams; 
• Work closely with Product and Engineering teams on identification/tracking of bugs and enhancement requests;
• Proactively monitor and provide updates to customers until successful resolution; 
• Contribute to improving internal documentation and procedures. 

You need:

• Excellent written communication in English;
• Previous experience in a Customer Support role (support in a technical field is a bonus);
• Great problem-solving skills and high attention to detail;
• The ability to prioritize, be organized and meet deadlines; 
• Eagerness to learn and dive into tech details;  
• To be a great teammate and feel comfortable interacting with diverse specialists (both tech and non-tech).

We offer you:

• Growth opportunities, development plan, and an expert mentor to help you get started; 
• Full training and peer-to-peer feedback every step of the way; 
• 100% net official salary, performance-based and yearly bonuses, paid overtime; 
• Apart from vacations & paid holidays, you get half a day off on your birthday; 
• Comfortable schedule, both earlier and later hours: 9:00 - 18:00 or 10:00 - 19:00 (Monday - Friday); 
• Remote work available for up to half a month; 
• 100% salary during illness;
• Periodic internal presentations on different topics: technical, business, HR, etc.
• Care package: catered lunches, tasty snacks, beverages + gym discounts to help burn the treats off; 
• Friendly and open culture: regular team events, happy hours, team buildings + various corporate traditions; 
• An environment where you are valued and supported!

P.S. Lack of confidence can sometimes hold us back from applying for a job. We'll let you in on a secret: there's no such thing as a 'perfect' candidate. Salt Edge is a place where everyone can grow. Whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.