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Customer Service Representative

Informații de bază

Salariu:
de la 650 USD
Program de lucru:
Full-time
Studii:
Superioare
Experiență:
Constituie un avantaj
Oraș:
Chișinău, Remote (de acasă)

Descrierea poziției vacante

Position Description:

  • Identify and assess customers’ needs to achieve satisfaction
  • Interact with customers to solve issues and questions about products, services, and policies
  • Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
  • The position will deal with both our European and United States customers
  • Will utilize email, instant messengers

Main Responsibilities:

  • Reading and responding to inquiries from our customer accounts on products, shipping, etc.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Follow communication procedures, guidelines, and policies
  • Dealing with customers, our warehouse, and other departments inside the company
  • Ability to multitask, prioritize and manage time effectively
  • Provide accurate, valid, and complete information by using the right methods/tools

Qualifications:

  • College / University Degree
  • Strong English skills, both written and spoken
  • Experience in customer service and fluency in other foreign languages is helpful
  • Computer literacy
  • Personable and attentive
  • Great Problem-solving aptitude
  • Attention to Detail and Excellent Quality
  • Positive Attitude

We offer:

  • Very attractive salary package 
  • Nice office in the central part of Chisinau, pleasant and friendly working environment
  • A hybrid-working policy
  • The shift is from 10:00-19:00
  • We will provide you with full training for this job (training will be from 9:00-18:00)

Despre companie

Impro Group, established in 1979, is today a global enterprise focused in the area of office imaging consumables. We buy, sell, distribute and trade supplies and parts for copiers and printers. As of mid-2013, we employ approximately 130 people.

Our two main distribution facilities in Wommelgem, Belgium and Pittsburgh, Pennsylvania USA are supplemented with a network of global trading partners who enable us to operate effectively on a worldwide scale.

We are proud to announce that our Impro Moldova Crew moved to a new & modern location: Avenue Business Center, on Lazo 38 Street.

Join our Team, and let's grow roots together!

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