Customer support in USA company

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Customer support in USA company

Roadtex LTL. is searching for a full-time Logistics Coordinator to work in our corporate office in Chisinau. Our Logistics Coordinator will conduct tracking and tracing calls for our carriers, schedule appointments with shippers and receivers, provide exemplary customer service and phone etiquette, and document notes in our transportation management system.
We are looking for a high functioning, detail-oriented professional who can juggle various tasks with accuracy and is interested in molding their logistics career with an award-winning, growing company.

Logistics Coordinator Responsibilities:

Check Calls: Conducting track and trace calls per day. Setting reminders to call carriers for load updates and document in TMS.
Schedule Appointments: Work with Account Representative to accommodate customer’s deadlines. Schedule appointments for carriers to arrive at shipper or receiver location. Reschedule when necessary.
Communication: Effectively and concisely communicate with Account Representative in a team-oriented environment in order to cover customer loads. Share responsibilities for any customer loads that occur after regular work schedule.
Customer Service: Provide exemplary customer service even when faced with disgruntled carriers
Covering /Dispatching Loads: Assigning carriers to loads
TMS: Document all progress, updates, reminders, etc. in our TMS at all times. Training provided. No previous experience necessary.

Our ideal Logistics Coordinator role with have:

  • Previous freight experience preferred but not required
  • Previous experience with inbound and outbound calls
  • Proficient written and verbal communication
  • Excellent attention to detail, multitasking skills
  • Excellent customer service skills

Availability to work Mon-Fri 14:00 to 23 00
We will be happy to see you in our dynamic and friendly team

Please email your CV at [email protected]

Despre companie

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