Descrierea poziției vacante
Our client – one of the best companies, specialized in software development in the following industries: Finance & Banking, Insurance, Telecom and E-health, wants to expand its team with TELECOM SUPPORT ENGINEER, CHIȘINĂU
- Provide support to internal and external clients by handling trouble ticket requests for support including moves, adds, changes, repairs, and inquiries;
- Troubleshooting by analyzing SIP and SS7 Signaling Messages;
- Receiving, resolving, and answering trouble tickets initiated by interconnect partners;
- Perform alarm diagnosis and troubleshooting, investigate the cause of malfunction and take the necessary actions to fix it within minimum time;
- Configuration of Omnichannel Communication Platform, teams, services, and skills;
- Management system and client reporting;
- Lifecycle management and upgrade support;
- Configuration of SMS, chat, email, and voice interaction processing scenarios;
- Internal/External UAT;
- Perform system optimization and update the SMS and voice response system;
- Install and test telecommunication components;
- Update system documentation and troubleshooting materials outlining system processes and configuration standards;
- Act as a customer liaison for Communication Platform leadership discussing improvements, efficiencies, and business enablement strategies leveraging the Communication Platform suite of products;
- Assist in the creation of long-term and short-term plans adding capabilities, enhancing systems, and providing improved telecommunications for all sites;
- Participate in project teams centered around telephony improvements and outage remediation efforts;
- Perform other job-related duties as assigned.
- 1 Year of experience as a Telecom Engineer, VoIP Engineer Supporting call and screen recording systems experience, required;
- SMSG and VoIP platform Administration;
- Quality monitoring including call and screen recording;
- Virtual Machines (VM) Administration;
- Telephony technologies including SMPP, SS7, SIP, PRI, HTTP, and/or DIAMETER;
- Network topology and LAN/WAN design;
- Must possess excellent written and verbal communication skills;
- Good understanding of computer systems, mobile devices, and other tech products;
- Ability to diagnose and troubleshoot basic technical issues;
- Excellent problem-solving and communication skill;
- Ability to provide step-by-step technical help, both written and verbal.
THE COMPANY OFFERS:
- Competitive salary based on experience, indicative salary range 500 – 1500 Euro (NET);
- Excellent opportunity to work with international partners;
- Professional growth opportunities: trainings, courses, entrepreneurship stimulation, spin-off support, and sponsorship of your own Startup ideas;
- Office in a peaceful and working friendly environment surrounded by a park (possibility to work remote);
- Strong social involvement: social campaigns, support for young and restless talents;
- Partnerships with the major EU program Horizon 2020.
Send please your resume to the email address: Dopomoga.Staffing@gmail.com
Additional information by phone: +373 787 08 500
DOPOMOGA GROUP este fondatorul industriei Resurselor Umane din Republica Moldova și Ucraina.
Din 1994, DOCPOMOGA GROUP a conectat companii respectate cu specialiști de valoare.
DOPOMOGA GROUP în Republica Moldova funcționeaza din 2006 și are trei genuri principale de afaceri:
- General Recruiting;
- IT Recruiting;
- HR Consulting: HR administrare, Salarizare, Revezuire salarii, Outstaffing.
Mai mult de 15 de ani de experiență in Republica Moldova, Compania a căpătat o vastă experienţă de prestare a serviciilor pentru companii din urmatoarele segmente: fabricare şi vânzare, FMCG, retail, bănci și servicii financiare, industria minieră şi metalurgie, asistenţă medicală şi farmaceutică, telecomunicaţii, inginerie mecanică, știință, sectorul petrolier, chimie și petrochimie, agricultură, asigurări, construcţii şi materiale de construcţii, comerţ şi logistică de transport, energetică.
"Cunoastem, că în prezent, HR Managerii funcționează sub presiune și schimbări pe piața muncii.
Scopul nostru este de a vă completa afacerea cu experiența și cunoștințele în recrutare, pentru a oferi la timp specialiști necesari."
Cu respect, DOPOMOGA GROUP