Publicat  21 Mai 2022
Ofertă de muncă fierbinte

Technical Support Engineer

Ofertă de muncă fierbinte
Jivy Group Chișinău În ture Negociabil
Jivy Group Chișinău În ture Negociabil

Informații de bază

Salariul:
Negociabil
Program de lucru:
În ture
Studii:
Superioare
Experiență:
de la 1 an
Oraș:
Chișinău
APLICĂ CU ÎNCREDERE
Companie verificată de echipa delucru.md
Job verificat de echipa delucru.md

Descrierea poziției vacante

Our Partner is a world-leading provider of solutions and services for iLottery and iGaming operators and recently joined NASDAQ. It provides a wide range of software services to state lotteries and to B2B partners worldwide. Its platform covers various business areas including accounts management, processing secure payments, managing high volumes of gaming transactions, communicating with hundreds of partners’ services, processing business reports, and many more.

We are looking for Technical Support Engineers to work in shifts to join an Agile team.       

  What you’ll do:

  • Systems and applications 24/7 monitoring
  • Communicate with customers in e-mails, tickets, and Slack
  • Solve incidents: performing basic troubleshooting and event correction according to the defined procedures
  • Initial investigation of Windows and Web issues and impact on the system
  • Prioritize and escalate incidents (when required) to the corresponding teams
  • Work with tickets
  • Perform documented daily routines and procedures

Schedule:

  • 2:00 PM — 10:00 PM
  • 10:00 PM — 6:00 AM
  • 6:00 AM — 2:00 PM

What we’re looking for:

  • Advanced English level
  • Problem-solving skills and a strong customer service attitude
  • Basic experience with Windows\Linux OS troubleshooting
  • Understanding of web-requests workflow (network layer\ application layer)
  • Basic networking knowledge (understanding of OSI model)
  • Basic experience with PowerShell\Bash
  • Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated
  • 1+ years of relevant experience in a customer-focused position involving technical knowledge

What we offer:

  • Generous salaries, bonuses
  • Team of Tech Gurus
  • Challenging projects in worldwide leading industries
  • Professional trainings to drive technical excellence
  • Flexible working schedule
  • Family-friendly work environment
  • English language courses
  • Private health insurance for you and your family
  • Sport reimbursement
  • Parking area
  • Diversity of fresh fruits & snacks
You are very welcome to apply for this job by sending your CV at: jobs@jivygroup.md      
 
Only those shortlisted will be contacted.

Beneficii

Healthy fruit-bar

Ceai / cafea / snacksuri

Zonă de recreere

Sport

Bonusuri și prime în funcție de performanță

Team - building

Cursuri de limbi străine

Asigurare medicală privată

Echilibru viață personală / profesională

Despre companie

JIVY GROUP is a mid-size international software engineering company headquartered in Chisinau.
A customer-focused approach, conformance to global standards, and the constant quest for top-class quality have enabled Jivy Group to sustain the export to leading international companies for over 10 years since its foundation in 2012. 

Our mission is to develop products and technologies that empower any person in the world to thrive online. We offer our vast experience in creating advanced, tailor-made platforms in the following areas: Financial Industry, Marketing Technologies, FinTech, Gaming Industry. 

We focus on: technology development, product design, consultancy, personalized software, application development and maintenance, testing and quality assurance, 24/6 support services, business development.
Our engineering culture embraces cutting-edge technologies and clean code. We work in small teams, follow Agile work methods and use continuous integration and continuous delivery methodologies to run quickly. 

We believe that Innovation is a team effort, bringing together creative thinking and leadership. Our goal is to maintain the highest standards not only in software engineering but also in setting the Moldovan IT industry trends in terms of highly-enjoyable company events, off-lines, team buildings that are enjoyed by the JIVYANS.

Moreover, JIVY GROUP is entitled with the reward THE TOP EMPLOYER IN MOLDOVA for three years in a row.

If you want to enjoy a true family corporate culture and to become a JIVYAN – check our job vacancies!

Foto și video

Poziții vacante active

Contacte

Adresa sediului central
str. Ismail 81/1, PANORAMA Business Center
Număr de contact:
068224338
E-mail:
jobs@jivygroup.md
Pagina web:
Rețele sociale:
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