Orange Systems is looking for a new colleague to fill in the position of NOC Engineer to work with our International Partners.

You will need to thrive in a varied environment, be able to provide support to customer service teams, provision services alongside field engineers, resolve issues alongside field-based maintenance team, configure network equipment, and most importantly of all to empathise and turn a potentially unhappy customer into a happy one.

what you will be doing:

• Support Customer Services in troubleshooting customer issues
• Provide second line support to customers where customer services were unable to solve their problem
• Monitor network alarms, swiftly diagnose network faults
• Direct, and work alongside, the Network Operations Engineering team, and Passive Network Team, to assist in resolving network faults
• Provision new customers ranging from residential fibre broadband to more complex business services
• Be pro-active, and able to manage your own workload without much oversight from management

what we are looking for:

• Experience in GPON, FTTH/FTTC would be a plus
• University degree
• 2 years’ experience working within technical roles
• Knowledge of network equipment – e.g. Cisco/Juniper/Huawei.
• Desire to work in an agile environment and go the ‘extra mile’ to support our delivery of a great customer experience.
• CCNA certificate is a plus
• Be open, honest, and transparent
• Excellent attention to detail
• Love learning and developing new skills

Working schedule:
 Shifts between 10:00 to 24:00/ 8 hours per day.