Publicat  10 Mai 2022
Ofertă de muncă fierbinte

Reporting Specialist with Telco

Ofertă de muncă fierbinte
Orange Moldova Chișinău Full Time Negociabil
Orange Moldova Chișinău Full Time Negociabil

Informații de bază

Salariul:
Negociabil
Program de lucru:
Full Time
Studii:
Superioare
Oraș:
Chișinău
APLICĂ CU ÎNCREDERE
Companie verificată de echipa delucru.md
Job verificat de echipa delucru.md

Descrierea poziției vacante

Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 500 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.

Orange Systems is looking for a new colleague to fill in the position of Reporting Specialist with Telco to work with our International Partners.

The Reporting Specialist with Telco will be responsible to support the existing team with development of the IVR and call routing.

what you will be doing:

  • Advise and support departments in terms of contact routing
  • Understand and predict the needs of their customers
  • Lead requirement management activities and ensure that the impact of changes is well understood and approved by the appropriate stakeholders, partners and clients
  • Translate business demands into IT requirements
  • Business administration and further development of the telephony system and IVR
  • Continuous improvement of routing logics to increase customer service efficiency
  • Asses benefits and track the success of implemented changes
  • Lead and support projects related to contact management
  • Analyze existing processes and derive opportunities of improvement to drive customer satisfaction/ NPS
  • Support intraday operations in issue solving
  • Plan, design and execute application testing, user testing and release management

what we are looking for:

  • University degree
  • Proficiency in written and spoken English
  • Expertise in contact routing and ACD systems (ideally Genesys applications)
  • Experience in Customer Service or contact center environments
  • Experience in working in agile teams
  • Numerical skills and ability to analyse data
  • Innovation and continuous improvement mindset
  • Strong communication skills
  • Ability to communicate effectively to all levels
  • Customer and service oriented

what's in it for you:

  • Unique learning experience in our company
  • Working experience with great potential for growth
  • Competitive salary
  • Benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1⪼=5

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment. 

If you share the same views, send us your CV to resurse.umane@orange.md today.

Working for Orange is one of a kind experience. Come check it out!

Orange Systems
8, Calea Iesilor street, Chişinău, Moldova

Abilități cheie
Abilitatea de a soluționa eficient problemele Abilități de comunicare Adaptabilitate Analiza datelor Comunicare clară și eficientă Comunicare tehnică și non tehnică Gândire critică Motivație

Beneficii

Mobil

Reduceri la produsele / serviciile companiei.

Ceai / cafea / snacksuri

Tichete de masă

Zonă de recreere

Sport

Bonusuri și prime în funcție de performanță

Team - building

Traininguri

Asigurare medicală privată

Acoperire costuri certificări profesionale

Pachete de wellbeing

Ajutor căsătorie, naștere copil

Echilibru viață personală / profesională

Despre companie

Să lucrezi la Orange reprezintă o experiență unică din punct de vedere digital şi uman, identică cu cea pe care o oferim clienților noștri, pentru că ascultăm şi răspundem.

La Orange oferim oportunităţi egale pentru toţi candidaţii, indiferent de sex, vârstă, religie, apartenenţă etnică, orientare politică, sexuală și de orice alt gen. Diversitatea este factorul cheie al succesului nostru. Talentul şi motivaţia angajatului stau în centrul acţiunilor noastre.

Poziții vacante active

Contacte

Adresa sediului central
str. Alba Iulia 75, MD-2071
E-mail:
resurse.umane@orange.md
Pagina web:
Rețele sociale:
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